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Warranty, Returns & Exchanges

Returns & Exchanges We stand behind our products. If you’re not completely satisfied, you may return unused items purchased on our website within 30 days of delivery for a refund or exchange. How to start a return Email order number and photos of the unused item(s) to support@mjarsenal.com. We’ll provide return instructions and process your refund or exchange once the items arrive. Used products Due to the nature of our products, we cannot accept returns on used items for legal and hygienic reasons. This is standard across our industry. If you’re having an issue with a used item, please reach out—we’re always here to help. 🙂 Missing or Incorrect Items If something’s missing or not quite right in your delivery, we’ll make it right. Please contact us within five days of delivery so we can resolve the issue quickly. What to do: Email your order number and a photo of everything you received to support@mjarsenal.com. We’ll review the information and arrange for the missing item to be shipped or the incorrect item to be replaced. Damaged or Defective Items Although each piece is handmade and goes through a quality control check, occasionally a defective product may slip through. If your item arrives damaged or doesn’t work as expected, please let us know within 15 days of delivery so we can help. How to report a defect: Send us your order number along with photos or a short video showing the problem. We’ll determine whether to send a replacement or issue a refund and will get back to you as soon as possible. SavedBy Shipping Insurance For added peace of mind, you can add SavedBy Shipping Insurance at checkout. When selected, your order is protected against loss, theft, and damage in transit. If something goes wrong, you can request a replacement or refund directly through SavedBy. The cost is a small fee based on your order value, shown next to the insurance toggle in cart/checkout. How it works 1. Add at checkout: Toggle SavedBy Package Protection in your cart/checkout. The small fee is shown before you pay. 2. Get your claim link: You’ll receive a separate SavedBy email with a “File a claim” button. 3. File if needed: Use that link to submit your claim with basic details (and photos for damage). What’s covered - Lost in transit (package stops updating or never arrives) - Stolen after delivery (marked “delivered” but you can’t locate it) - Damaged on arrival (items arrive broken/defective) Good to know - Coverage applies only if you add SavedBy before completing your order. - Claim timing and simple documentation requirements are shown in your SavedBy email/portal. - Replacements or refunds are issued once your claim is approved. Where to file a claim Click “File a claim” in the SavedBy email you receive after checkout. If you can’t find it, check spam or search your inbox for “SavedBy.”

Last updated on Sep 26, 2025

Shipping Information

Do you offer free shipping? Yes! All U.S. orders over $50 ship for free. For orders that do not qualify for free shipping, shipping costs are calculated at checkout. How quickly will my order ship? We pack and ship orders Monday–Friday and Sunday and typically dispatch within 24 hours of receiving your order. You’ll receive a tracking email as soon as your package is on its way. How long will delivery take? Delivery times depend on the shipping method you choose at checkout, starting from the day after your order leaves our warehouse: - USPS Ground Advantage: about 3–8 business days - USPS Priority Mail: about 1–3 business days - FedEx OneRate: about 2-3 business days Weekends and holidays aren’t counted as business days, and occasional carrier delays (e.g., during holidays or after major events like COVID‑19) may occur. Is the packaging discreet? Absolutely. We ship in plain packaging with no branding, so no one can tell what’s inside. Do I need to be home to accept the package? Our orders don’t require a signature and will be delivered to your mailbox or doorstep. Do you ship internationally? We ship worldwide using USPS International (typically 8–14 business days) or FedEx International (2–7 business days). Shipping times vary by destination and customs processing. Orders may be subject to import taxes or customs duties—please check your country’s regulations before ordering. We recommend looking into any local restrictions to ensure the product can be received once shipped. SavedBy Shipping Insurance For added peace of mind, you can add SavedBy Shipping Insurance at checkout. When selected, your order is protected against loss, theft, and damage in transit. If something goes wrong, you can request a replacement or refund directly through SavedBy. The cost is a small fee based on your order value, shown next to the insurance toggle in cart/checkout. How it works 1. Add at checkout: Toggle SavedBy Package Protection in your cart/checkout. The small fee is shown before you pay. 2. Get your claim link: You’ll receive a separate SavedBy email with a “File a claim” button. 3. File if needed: Use that link to submit your claim with basic details (and photos for damage). What’s covered - Lost in transit (package stops updating or never arrives) - Stolen after delivery (marked “delivered” but you can’t locate it) - Damaged on arrival (items arrive broken/defective) Good to know - Coverage applies only if you add SavedBy before completing your order. - Claim timing and simple documentation requirements are shown in your SavedBy email/portal. - Replacements or refunds are issued once your claim is approved. Where to file a claim Click “File a claim” in the SavedBy email you receive after checkout. If you can’t find it, check spam or search your inbox for “SavedBy.”

Last updated on Sep 26, 2025

Payment Methods & Promotions

Accepted Payment Methods Credit/Debit Cards: Visa, MasterCard, American Express, Discover Buy Now, Pay Later: Sezzle All payments are processed securely through Shopify Checkout. We never store full card details. What is Sezzle? Sezzle lets you split your purchase into 4 interest-free payments over 6 weeks (no interest when paid on time). How Sezzle works on our store 1. Choose Sezzle on the Payment step in Shopify Checkout. 2. You’ll complete a quick approval/sign-in with Sezzle. 3. Pay 25% today; the remaining 3 payments are automatically charged every two weeks. 4. Your order is confirmed; we’ll process and ship per our normal timelines. Sezzle details - Available to customers 18+ in supported regions. - Approval, limits, and any late/reschedule fees are managed by Sezzle. - No impact on order timing—we ship after Sezzle approves your order. - For payment date changes or billing questions, please use your Sezzle account or Sezzle Support. Returns/Refunds with Sezzle If we issue a refund, it’s sent to Sezzle. They’ll adjust your remaining payments and refund any installments already paid, per Sezzle’s policy. Promotions & Discount Codes - Enter your code in the Discount code box at checkout and click Apply. - One code per order - Some promotions may exclude certain products or sale items. Gift Cards & Store Credit - Shopify Gift Cards: Enter the code at checkout like a payment method. - Store Credit (if applicable): Enter the code at checkout like a payment method. Taxes, Currency & Authorization Holds - Sales tax is calculated at checkout based on your shipping address. - Orders are charged in US Dollars; your bank may apply conversion fees. - Some banks show a temporary authorization hold that clears automatically. Payment Troubleshooting - Double-check that your billing address matches your bank records. - Try another method or contact your bank to approve the charge. - For Sezzle-specific issues, manage your order in your Sezzle dashboard. Quick FAQs Can I use a promo code with Sezzle? Yes—apply the code at checkout before choosing Sezzle. When are Sezzle payments due? Every two weeks after your first 25% payment (see your Sezzle account for dates). Do you ship Sezzle orders right away? Yes—after Sezzle approval, we process and ship like any other order.

Last updated on Sep 26, 2025

Cold Start Quartz Bangers Vs Regular Bangers

When shopping for quartz bangers, you’ll see options like cold start bangers and regular (traditional) bangers. Both are used for dabbing concentrates, but they work a little differently in terms of heating style, flavor, and convenience. 🔥 Regular Quartz Bangers (Traditional Method) - How they work: Heat the banger with a torch until it’s hot (usually 30–60 seconds). Let it cool slightly, then drop your concentrate in. - Pros: - Produces large, dense vapor clouds. - Great for users who prefer hotter hits and strong effects. - Long-standing method, familiar to most dabbers. - Cons: - Easier to overheat your concentrate, which can burn terpenes and affect flavor. - Requires more careful timing to avoid a hit that’s too hot or too cold. ❄️ Cold Start Quartz Bangers - How they work: Place your concentrate into the banger before heating. Then lightly torch the bottom until the oil begins to vaporize. - Pros: - Preserves flavor — concentrates vaporize at lower temps, keeping terpenes intact. - Less risk of burning or wasting product. - Quicker process — no long heat-up and cool-down cycles. - Cons: - Usually produces smaller, lighter hits than traditional hot dabs. - Requires a bit of practice to heat evenly. ⚖️ Which One Is Right for You? - Choose a regular quartz banger if you want big clouds and a more traditional experience. - Choose a cold start banger if you prefer better flavor, less waste, and faster sessions. ✅ MJ Arsenal’s Take At MJ Arsenal, we offer both styles so you can dial in your perfect dab. Many seasoned users even keep both on hand — a regular banger for heavy sessions and a cold start option when they want to savor flavor.

Last updated on Sep 29, 2025